Insurance companies require that your primary insurance is always billed first. This is because both your primary and secondary insurance companies are aware of each other, and the secondary plan will not process a claim until they see how the primary plan has handled it. This process is called Coordination of Benefits (COB).

Once the primary insurance reviews the claim, they send an Explanation of Benefits (EOB), showing what was paid and what is left over. Only then can your secondary insurance look at the claim and decide if they will cover any of the remaining costs. If we try to bill the secondary insurance first, it will automatically be denied.

You can view your current balance through the Patient Portal or by calling the Billing Department.

For details about a bill, you may call the Billing Department, check the Patient Portal, or contact your health plan for an “Explanation of Benefits”.

To confirm insurance acceptance, please call our Insurance Services team. Co-pays vary by plan, so we will verify your co-pay by checking with your insurance provider.

You can call our Insurance Services team or contact the member services number on the back of your insurance card. If your card lists a specific mental health number, use that for mental health coverage questions.

We offer a discounted rate for self-pay patients. Fees vary by service. We can provide an estimated cost before your appointment, but the final amount is determined after your visit. For an estimate, please call the Billing Department in advance.